AI agents triage, investigate and discard false positives. SRE engineers run your runbook and only page your team when it's needed. 24/7, with SLA and MTTA in the contract.
Operations that can't stop run on Elven's Command Center
Every operation has someone on call. The question is who, and with what process.
It watches the dashboard, runs runbooks and tries to resolve as many events as possible without escalating to L2/L3. Triage and investigation assisted by AI agents.
AI investigates and recommends, but decisions are still made by humans. Command Center uses AI and engineers to protect your SLA.
Standby shifts and sleepless nights drain energy that could go into improving your product.
Command Center brings you the best of both worlds: AI adds speed and reduces complexity, and SRE engineers make the decisions, under a contracted SLA.
AI agents correlate alerts, propose a severity and discard false positives before they reach a human.
The agents run investigation runbooks, gather evidence from your telemetry and connect via MCP to the agents your team already uses.
Any action that changes your environment, such as a restart, rollback or configuration change, goes through an Elven SRE engineer.
Your L2/L3 is only paged when needed, and receives everything that has already been investigated and tried.
The status page keeps your customers informed while the incident is being resolved.
Postmortems, root cause analysis and runbook improvements. Reports track MTTA, MTTR and recurrence.
AI brings speed to triage and investigation. Any change to your environment always has an engineer in the loop.
| AI agents | Elven SRE engineer | Your team | |
|---|---|---|---|
| Triage and severity | ✓ Proposes | Validates | — |
| Investigation and diagnostic runbooks | ✓ Runs | Oversees | — |
| Changes to the environment | Prepares | ✓ Approves and executes | — |
| Changes outside the runbook | — | Escalates with context | ✓ L2/L3 |
We tune alerts on the Elven Platform, deduplicate events and discard false positives before they wake anyone up. Your team only sees what needs action.
Every event is classified by severity and business impact. When the context changes, such as during a campaign or a critical period, we adjust the event's severity with your team, and the priority follows.
We operate on Elven Incident Manager and Elven Observability, or receive alerts from Datadog, New Relic, Dynatrace, Zabbix, Prometheus, CloudWatch and others. No migration needed to get started.
Command Center uses the same channels as Elven Incident Manager:
Runbooks are created and maintained jointly by Elven and your team. Operations start from a catalog of runbooks already proven across many environments.
Integration with your monitoring stack and your team's channels.
We enable the ready-made runbooks that apply to your environment, and operations start in about 1 week on average.
New runbooks come from real incidents, written together with your team. Every incident makes the operation faster.
Choose the coverage and response time your operation needs. All in the contract.
Command Center, outsourced NOC, AI SRE agent or in-house on-call.
| Elven Command Center | Outsourced NOC / MSP | AI SRE agents | In-house on-call team | |
|---|---|---|---|---|
| 24/7 human response | Yes: 24/7, business hours or custom | Yes | No: AI suggests, your team responds | Yes, with on-call and standby costs |
| Automated triage before a human | AI sets severity and discards false positives | Varies by vendor | Yes | Depends on the tool |
| Runbook and escalation | Yes; escalates to your L2/L3 with everything already tried | Yes | Remediation requires human approval | Yes |
| Response SLA in the contract | Yes, contracted SLA and MTTA | Yes | No: the SLA covers the software | No |
| Works with your stack | Receives alerts from Datadog, New Relic, Dynatrace, Zabbix and others | Yes | Works best with telemetry on the vendor's own platform | Yes |
Based on public information as of Oct 2026. Features may change; check with each vendor.
“Besides Command Center, the 24/7 operation that Elven runs, we implemented the Incident Commander role. The person who reports can't be the person who fixes.”
Cristiano Nes, Unicred
Read the full case ›AI SRE agents investigate and suggest actions, but your team is still the one responding to the incident, and the SLA covers the software's availability. Command Center combines AI agents for triage and investigation with SRE engineers who run the runbook and escalate to your L2/L3, with SLA and MTTA in the contract.
The AI runs investigation runbooks, such as gathering evidence and running diagnostics. Any action that changes your environment goes through a human engineer.
MTTA is defined in the contract, in tiers of 6, 15, 30 or 45 minutes. For critical operations, the dedicated Command Center supports MTTAs under 6 minutes.
About 1 week on average. We start from a catalog of runbooks already used in other environments and evolve gradually with your team.
Elven and your team, together. We start from our catalog and build the runbooks specific to your environment as operations run.
No. Command Center receives alerts from Datadog, New Relic, Dynatrace, Zabbix, Prometheus, CloudWatch and others. You can migrate your observability later, at your own pace, if it makes sense.
Coverage is flexible: 24/7, business hours only, after hours or a custom schedule, depending on what your operation needs.
The same channels as Elven Incident Manager: phone call, SMS, WhatsApp, Telegram, push, Slack, Microsoft Teams, Discord, Google Chat and email.
Yes. Periodic reports show the evolution of MTTA, MTTR and incident recurrence, along with postmortems and runbook improvements.
Yes. For mission-critical operations, we run a Command Center pilot before you sign. Talk to a specialist to scope it.
Running a mission-critical operation? Start with a Command Center pilot.
